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Print Room Case study |
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CUSTOMER PROFILE
CASE OVERVIEW The company operated an internal print room and its primary function was the production and distribution of training materials across the EMEA region. The print room occupied in excess of 100 square meters within their corporate offices. The production process involved stocks of manuals being print in bulk batches and being stored on site ready for distribution. Personnel ordered these manuals via internal email or internal post. Given the nature of the customers industry, training materials were often revised, corrected or updated. Pre-printed manuals were pulled from stock and revised sections inserted. These alterations were documented using a manual docket system and an excel spreadsheet. In addition, the print room required considerable back office input, processing purchase orders as well as the processing and payment of approximately of 1,000 supplier invoices per annum. |
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A leading multinational company in the telecommunications industry handling more that 40 percent of the world’s mobile traffic with customers in more than 175 countries and employing in excess of 40,000 service professionals.
